Remote Assistance is configurable using Group Policy and supports command-line switches so that custom shortcuts can be deployed.
NAT traversal allows a session to be established even if the user is behind a Network Address Translation (NAT) device, for example, a router in a home network. It reduces bandwidth requirements for low-speed connections. It also supports session pausing, built-in diagnostics, chat, file transfer and XML-based logging. Remote sessions automatically reconnect after restarting the computer. Two systems administrators can simultaneously connect to a single computer. In Windows Vista, Remote Assistance is upgraded with a standalone user interface and based on RDP 6 and Windows Desktop Sharing API. Chat, audio-video conversations and file transfer are available. The computer can be controlled by both, the support person connecting remotely as well as the one sending the invitation. Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods. The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. The Quick Assist binary is located at "C:\Windows\System32\quickassist.exe" Required for chat services within Quick Assist Used for accessibility features within the app Used for chat services within Quick Assist Required for logging in to the application (MSA) Required for the Skype framework used by Quick Assist Primary endpoint used for Quick Assist application Quick Assist uses TCP port 443 and communicates with the following hosts: Domain / Name This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made.
#Microsoft remote desktop assistant for windows 10 home cost code
Quick Assist requests a code in order to match users to a session.
The name of the tool differs depending on Windows language a search for "Quick Assist" in the Start menu will locate the tool regardless of the language settings. Quick Assist is installed by default on Windows clients, but is not available on Windows Server 2008 R2 servers. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. Connect invitations can be sent to multiple recipients-any of which may connect. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection. Helpers offering remote assistance can open multiple simultaneous sessions-one for each remote computer. It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.īefore Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance. It is based on the Remote Desktop Protocol (RDP). Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit.
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